Role: Major Incident Management Specialist Location: Mississauga (Hybrid: 3 days a week onsite) Position Overview: We are looking for a detail-oriented and dynamic Major Incident Management Specialist to join our team. This role is critical in ensuring the swift resolution of major incidents that impact business operations. The ideal candidate will be responsible for coordinating and driving major incident calls, acting as a scribe during these calls, and managing communications to all relevant stakeholders. The role requires a quick thinker who can handle high-pressure situations with poise and professionalism. Key Responsibilities: Incident Coordination and Management: o Lead and drive major incident calls to ensure effective incident resolution. o Coordinate with technical teams, stakeholders, and management to prioritize and resolve incidents swiftly. o Ensure that all necessary resources are engaged and focused on resolving incidents. Scribe Duties: o Act as the scribe during ma...