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Maintenance Helpdesk Executive

Company

SSP Group

Location

Birmingham, United Kingdom

Type

Full-time

About the Role

You’ll be responsible for assisting the Maintenance Helpdesk Manager in providing maintenance support across the business. Allocating internal and external contractors where need throughout the divisions, which comprises of more than 700 units across the UK, Ireland & Netherlands. SSP units can be found within Railway Stations, Airports, and Millie's Cookies in shopping centres

What you'll be doing:

  • Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara, (CRM software) (Agility)

  • Liaising with the Contractors (outgoing calls and emails) for any/all information and ensuring that all urgent call outs are attended to ASAP.

  • Closing down work orders and detailing the engineers’ findings on the system.

  • Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.

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