SUMMARY

The Service Advisor has the opportunity to interact with thousands of Guests to build loyalty by developing trust and ensuring confidence. This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while demonstrating Vera's core values and philosophy.

What are the day-to-day responsibilities?

• Setting, confirming and preparing for appointments with customers to expedite their service experience


• Greeting customers in a timely and friendly manner


• Determining vehicle needs based on customer information and a vehicle walk-around


• Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle


• Producing repair or...