[What the role is]

PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

[What you will be working on]

We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.

Key Responsibilities

• Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence)

• Manage service requests and online applications efficiently while ensuring high service standards

• Prepare regular performance reports and conduct audits when required

• Maintain smooth workflow and service excellence at various service touchpoints

• Collaborate with different stakeholders to resolve complex customer queries and enhance service deliv...