Description and Requirements
Service Delivery Leadership & Governance
Provide overall leadership for service delivery across multiple government accounts under the GCC and hybrid infrastructure environment.Define, implement, and enforce service governance frameworks in alignment with GovTech’s ICT standards, IM8, and Ministry-level SLAs.Lead the end-to-end delivery lifecycle—covering incident, problem, change, and release management—ensuring consistent adherence to service protocols and escalation paths.Establish and maintain robust “maker-checker” and audit-ready processes to ensure accountability and compliance.Stakeholder & Agency Engagement
Serve as the senior point of contact for agency CIOs, IT Heads, and GovTech cluster leads, ensuring transparent communication and proactive escalation management.Conduct monthly and quarterly service reviews (QSRs...