What You’ll Do

As Customer Engagement Specialist , you’ll play an important role in supporting operational excellence across Genesis’ LPG business, connecting people, solving problems and improving the way we work. You’ll act as a key operational liaison across LPG customer operations, taking ownership of complex customer and operational matters, driving issue resolution and helping turn insights into better outcomes for customers, teams and the business.

Working closely with internal stakeholders and external partners, you’ll support safe, efficient and customer‑focused operations while contributing to process improvement, operational governance and change initiatives across LPG.

Key Responsibilities

• Act as the key escalation point for complex LPG customer and operational issues across Genesis teams, including Home, Business, Enterprise, Resolutions and operational stakeholders.
• Take ownership of delivery issues, complia...