Additional Information

Job Number :

Job Category : Rooms & Guest Services Operations

Location : The St. Regis Langkawi, Jalan Pantai Beringin, Langkawi, Kedah, Malaysia, 7000

Schedule : Full Time

Located Remotely? : N

Position Type : Non-Management

Position Summary

Loyalty Officer is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she is involved in all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up via post-stay feedback received through GXP and CEC. He/she partners with other members of the Loyalty department team to make certain that there is an effective communication and delivery of Elite benefits program to all members. Follow all company policies and procedures, ensure uniform and personal appearance are clean a...