Elevate IT operations as a Service Desk Engineer in London, ON. Apply your 6–8 years of experience with ServiceNow and infrastructure support in a collaborative environment.
Join a dedicated team focused on managing Service Desk and Deskside support for an array of IT services. As the Single Point of Accountability, you will ensure team skill enhancement, track Service Desk metrics, and oversee comprehensive hardware management, including OS refreshes and asset tracking. Your role ensures seamless support across various channels.
Key Responsibilities:
• Handle support inquiries via calls, chat, and email
• Act as SPOC for Service Desk delivery and performance
• Manage incidents and service requests within ServiceNow
• Support SCCM and mobile device management
• Develop and maintain comprehensive knowledge base articles
Requirements:
• 6–8 years’ experience in Service Desk processes
• Expertise in ITIL and ITSM frameworks
• Proven problem-solving skills ...