Summary

We are hiring a Logistics Specialist to support a fast-paced transportation and delivery operation in Suffolk, VA. This role is responsible for coordinating logistics activities including order entry, routing, dispatching, and real-time delivery tracking. The ideal candidate will have prior routing experience, strong attention to detail, and the ability to manage multiple priorities while delivering excellent customer service. This position works closely with customers, drivers, and internal teams to ensure timely and accurate deliveries for a dedicated client.

Key Responsibilities

Assist customers and business partners via phone and email

Handle customer concerns in a calm and professional manner

Diagnose, assess, and resolve logistics and delivery issues

Monitor delivery routes and driver performance to ensure on-time service

Prepare documentation for daily routes including PODs and manifests