Logistic Specialist Advanced English

Bilingual - Onsite Position

Location: Medellín, Colombia

Position Overview

The Carrier Onboarding Specialist performs multiple roles within the Customer Success department, including but not limited to onboarding new clients to the platform and managing assigned accounts. They support the CS team in escalations and de‑escalations of client requests focused on client retention.

DUTIES AND RESPONSIBILITIES

• Possesses the technical aptitude to become a product expert of the HaulPay platform for carrier clients.
• Act as an Onboarding Specialist and Account Manager of assigned accounts.
• Develop relationships with clients, their employees and agents through regular follow‑up during and after onboarding.
• Ensure proper onboarding so the client can realize the full potential and functionality of the HaulPay program.
• Assist the client in all areas of the onboarding proc...