Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures
Assist guests with resort activity enquiries and requests
Ensure that established levels of guest service are maintained at all times within the reception area
Actively elicit guest feedback and preferences regarding resort services and ensure action is initiated to maximize guest satisfaction
Ensure that guest errands are executed as directed
Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained
Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane, and airport transfers
Handle difficult situations effectively following resort policies and procedures
Perform all duties and responsibilities in a timely and effic...
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