Position Overview

The Lobby Ambassador serves as the face of Fairmont Mumbai, creating memorable first and last impressions for guests while delivering personalized and intuitive service throughout their stay. Positioned within the hotel lobby and arrival experience areas, the Lobby Ambassador proactively engages with guests, anticipates their needs, provides assistance, and ensures seamless coordination between departments to enhance guest satisfaction and loyalty.

The role embodies Fairmont’s commitment to luxury hospitality by delivering warm, genuine, and personalized service while maintaining the highest standards of professionalism and guest engagement.

Key Responsibilities

Guest Experience & Service Excellence

• Welcome guests with warmth and professionalism upon arrival and departure.
• Act as a key point of contact in the lobby, assisting guests with inquiries, directions, ...