Supervisor, Loan Operations - Global Shared Services

About the Ro

leWe are seeking an experienced Supervisor, Loan Operations to lead a team supporting loan administration and operations within a global financial services environment. This role is responsible for ensuring operational excellence, managing risk, driving process improvements, and developing high-performing team

s.Key Responsibiliti

• esSupervise and support a team of analysts, ensuring Service Level Agreements (SLAs) are consistently achieve
• d.Manage escalations involving client, operational, and staffing issue
• s.Monitor Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs), and support risk mitigation initiative
• s.Coordinate with clients, counterparties, vendors, and service providers to ensure timely resolution of operational issues and trade exception
• s.Review portfol...