JOB TITLE: Customer Support

LOCATION(S): Scunthorpe. Working across our Lloyds and Halifax branches within a reasonable distance. HOURS: 24.5 hours a week, including Saturdays

WORKING PATTERN: Part time

SALARY: £18,340 increasing to £18,865 after 6 months

What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to...