Responsibilities

You will start your journey in one of our branches and provide face‑to‑face support to customers. You will handle everyday banking tasks, but most of your time will be spent helping customers through important moments such as bereavement, fraud concerns, vulnerable client support and building confidence in digital banking. You will promote and support our digital services, help customers use online and mobile banking and recognise opportunities to connect customers with the right products and services. You will work calmly under pressure, be adaptable and empathic. As you grow you may progress into other roles across the Group, including support by phone, online or through web chat, video or social media.

Qualifications & Experience

• A minimum of 12 months customer service experience.
• People person: honest, genuine and caring about helping people with their finances (no previous financial services experience required). <...