Position Lifestyle Manager / Assistant Lifestyle Manager at PAN PACIFIC ORCHARD, SINGAPORE
Responsibilities - Lead and manage the daily operations of the SPA, Gym, and Pool to ensure consistent service excellence and operational efficiency
- Ensure all facilities are maintained to the highest standards of cleanliness, safety, and functionality
- Drive a guest‑centric culture by delivering personalised, professional, and anticipatory service across all lifestyle facilities
- Handle guest feedback and complaints promptly, ensuring effective service recovery and continuous improvement
- Conduct consultations, facility tours, and provide expert recommendations on treatments, wellness programmes, and fitness offerings
- Accountable for achieving revenue targets and driving profitability of the SPA
- Develop and manage annual budgets, ensuring effective cost control and expense optimisation
- Monitor daily...