**Description:**

**工作范围及总体职责：**

1、负责宾客健康，安全地使用游泳池和海滩。关注游泳者，保护游泳者生命安全，预防事故的发生。Responsible for the health, safety and welfare of those using the swimming pools / Beach. Observe swimmers and enforce regulations in the guarding of life and the prevention of accidents.

2、确保遵循品牌承诺并始终提供优异的对客服务。Ensures deliver the brand promise and provide exceptional guest service at all times.

3、礼貌且高效地处理所有内部及外部客人的投诉及要求，跟进确保问题的圆满解决。

Handle applicable guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

4、如果客人有不适当的行为，如酗酒、裸体或不戴泳帽（如适用），则需提醒客人。

Approach guests with inappropriate behaviours such as drunkenness or nudity or without swim caps (if applicable).

5、监督游泳者的活动，确保游泳者遵守规章制度。

To supervise the activities of swimmers by enforcing rules and regulations.

6、快速响应水里或周边区域的所有紧急情况。

Respond quickly to all emergency situations in the water o...