Overview

The Liaison Collector serves as a vital point of contact between the company and its clients or customers regarding outstanding payments and collections. This role focuses on effectively communicating, negotiating, and resolving payment issues to ensure timely collection while maintaining positive customer relationships and upholding company policies.

Responsibilities

• Proven experience in collections, customer service, or a similar liaison role.
• Strong communication and negotiation skills, with the ability to maintain positive customer relationships.
• Knowledge of collections procedures, relevant laws, and regulations.
• Proficient in using MS Office and collection management software (CRM, ERP systems).
• Ability to handle sensitive information with professionalism and confidentiality.

Qualifications

• High school diploma or equivalent required; a degree in business, finance, or a rel...