The L3 Support Engineer role is a fast-paced technical support resource specializing in the immediate response to technical issues presented by end-users.
JOB RESPONSIBILITIES
Remediate alerts presented from the company’s monitoring platforms
Remediate security vulnerabilities provided by the company security team
Remediate missing patching and updates presented by the company’s centralized service team
Assist with remote deployment tasks such as installation of applications, system configuration, etc., before physical deployment
Perform remote troubleshooting of hardware & software issues submitted by end-users
Perform system and appliance updates such ...
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