GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

• Ensure the LensCrafters team provides unsurpassed Customer Service


• Provide training and coaching to the team leveraging Company provided programs


• Analyzes reporting to create and implement action plans to improve store KPIs, including:


• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others


• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time


• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive ...