About the Role We are seeking an experienced and driven
Learning & Development Manager
to lead the design, delivery, and continuous improvement of training programmes within a dynamic, high-performance BPO environment.
This role will be responsible for developing
impactful learning solutions
across product, process, systems, and skills training, while leading a team to deliver
high-quality training interventions
across the business.
You will play a key role in ensuring employees are equipped with the
knowledge, skills, and cultural alignment
needed to meet client expectations and drive operational success.
Key Responsibilities
Design, implement, and continuously improve the Learning & Development strategy
Develop and deliver
blended learning solutions
(face-to-face, virtual, e-learning, coaching, and on-the-job training)
Lead and manage a team of facilitators, ensuring high standards of delivery and consistency
Conduct
Training Need...