Become a pivotal force in customer service as a Customer Experience Lead at Scotiabank in Edmonton, Alberta. Oversee teams while enhancing customer relations in a supportive environment.
This role involves managing a group of Customer Experience Associates, ensuring they provide top-notch service and build customer loyalty. You will step in as Officer in Charge as needed, dealing with escalations and emergencies, while promoting changes to policies and procedures for better efficiency.
Key Responsibilities:
• Directly manage Customer Experience Associate teams
• Cultivate strong customer service relationships
• Handle emergencies and customer escalations effectively
• Identify areas for improving customer service
• Facilitate the adoption of new operational procedures
Requirements:
• Exceptional leadership capabilities with coaching skills
• Experience in managing retail or banking teams
• Flexible scheduling availability
• Strong competency in digit...