Seek to understand the leader challenges and analyze the best way to resolve all issues completely and timely with little help. (Answers may not always exist.)

• Appropriate use and contact with the Collaboration Cloud to provide a stronger specialized knowledge to meet ecclesiastical leaders needs.
• May assist in creating specific training and self help material for them.
• Provide input into process, procedures, systems, and training improvements, based on feedback from leaders.
• Look for ways to improve processes and provide feedback to the Area Leader Support Manager.
• Work with the General Services Department (GSD) and Area personnel as needed.

Required

• Bachelor's Degree
• 1 year of applicable work experience in a contact center environment, or a combination of education and applicable experience of 5 years.
• Strong listening skills to understand the customers needs and know how to help them....