**Job Description Summary**
Lead Technical Support Specialist will be highly technical, customer focused and self-motivated in providing technical support for GE Vernova customers. You will own the technical relationship with customers and be responsible for all activities of the case request from request creation to successful conclusion.

**Job Description**

**Responsibilities:**

+ Provide ongoing technical support and case management daily through phone, email and other forms of communication
+ Investigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure, in a timely manner and with a positive outcome
+ Provide recommendations for repairs, upgrades and part replacements
+ Maintain accurate records in the quality management, customer relationship management and ERP tools (Salesforce.com, ServiceMax, SAP etc.)
+ Identify training opportunities and assume ownership for s...