Description

This position is responsible for providing remote technical support to internal and external customers concerning complex mechanical, electronic, and operational aspects of machines and serves as a resource for other troubleshooting staff in the diagnosis and resolution of escalated issues.  Independently develops and maintains technical documentation. 

Time Utilization: This position will travel up to 20% of the time.  Normal work schedule will be dependent on location, both with weekend coverage required on a rotating basis of 8:00am-4:00pm Saturday and Sunday.  When weekends are worked, alternative days off of Thursday and Friday will be given.  Position typically averages 45 hours per week for maximum troubleshooting support.

Essential Duties and Responsibilities include the following.  Other duties may be assigned:

1. Serve as a lead troubleshooting resource for escalated technical issues

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