Primary point of contact for IT service levels and issues for customer
Responsible for IT Safeguard functions like DPRA, ARS, TPRM Pen testing, AMP, various OE specific statuary audits
Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to agreed business contacts as per defined process
Reporting in IT Governance Status Meetings (Summary of Problem, Incident/RCA, Change, Service Request, Service Level Metrics, IT Security Management / Audit Readiness, vulnerability & toxicity management, Contract Mgmt., Financial Mgmt., IT Operational Trending Analysis, etc.) ensuring IT Service Delivery is meeting business requirements
Creating / Updating Account IT Service Delivery Management Wiki (including all diagrams and process documentation obtained from Tran...
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