Role:
Leadership & Delivery Management
- Lead and manage a cross-border team of Service Delivery Managers to execute all operational and contractual obligations for assigned customers.
- Define, plan, track, and manage project deliverables and service targets to ensure successful outcomes.
- Oversee multiple concurrent projects at a global scale.
- Align team to the company standards and promote compliance with the Service Delivery Code
- Balance multiple concurrent projects in a scaled agile, fast paced and international environment
Customer & Stakeholder Engagement
- Serve as the primary operational point of contact for customers at both strategic and operational levels.
- Manage customer expectations with confidence and maintain strong relationships with senior‑level stakeholders.
Service Quality & Process Improvement