Lead Production/Application Support Engineer

Location: Oslo, Norway

Job Description

In this role, you will proactively identify issues in the production environment using observability tools to reduce MTTD and MTTR, provide support and guidance to project teams on complex coding and issue resolution, and collaborate with industry talent to design and implement high‑quality solutions.

Responsibilities

• Interfacing with technical and business stakeholders – internal and external (managers, application owners, support analysts, infrastructure team, developers, and technology specialists)
• Managing and maintaining the production environment
• Change management and application deployments
• Restore normal service operation quickly, minimizing business impact to maintain service quality and availability
• Coordinate incident triage activities in compliance with SLAs and OLAs
• Facilitate outa...