Summary This Lead Medical Support Assistant (LMSA) position is in the Office of Community Care of the Central Arkansas Veterans Healthcare System (CAVHS) located in North Little Rock, Arkansas. Responsibilities Total Rewards of a Allied Health Professional The Lead Medical Support Assistant (LMSA) reports to the Office of Community Care (OCC) and provides training and competency assessment for all employees performing scheduling duties in Community Care. The primary duties of the Lead Medical Support Assistant (LMSA) may include but are not limited to: Serving as a trainer for schedulers within OCC Reviewing, annualizing and evaluating training courses and programs to assess their quality and effectiveness Interpreting and verifying provider directed orders in accordance with VHA national scheduling guidelines and provides general guidance to MSAs in training or requesting assistance Scheduling, canceling, re-scheduling Veteran's appointments and/or consults Entering no-show informatio...