Summary Acts as a Lead Medical Support Assistant in the Community Care Service, overseeing clerical calls and administrative tasks across various departments. They track work progress, make daily adjustments based on priorities, and seek supervisor support for issues. They train new staff according to established procedures and provide telephone information to the public, professional staff, civilians, and military personnel about appointments. Responsibilities VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional Major duties include but are not limited to: The Lead MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. CUSTOMER SERVICE REQUIREMENTS: Meets the needs of customers while supporting the medical center and service missions. Consistently communicates and treats customers (patients, visitors, volunteers,...