Summary The Lead Medical Support Assistant (MSA) is responsible for planning and directing clerical operations for the MSA staff, assigning, and evaluating work, resolving complex problems to ensure patient services are met; identifying educational/training needs, evaluates tools such as equipment and systems that will enhance the ability of the Community Care department to assist Veterans. Responsibilities VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Completed assignments are evaluated for technical soundness, usefulness, and conformance with VA requirements. Establishes guidelines, specific performance measures, and general expectations for supervised staff which are clearly communicated through the formal employee management system. Exercises responsibility involving work and staffing assignments and review and reassignment of such. Provides on-going education for the MSAs that fall under his/her supervision as updates to processes occur. Monito...