Lead I - Functional
Location: Chennai
Req ID: 28795
Job Responsibilities
Identify the reported incident as Corrective or Adaptive. Open tickets in Topdesk and follow them until closed and User Acceptance of the solution providedCorrective incidents identify if it’s related to Security, Data Problem or program issue.Escalate open incidents to second like support if they can’t solve it.Review, research and document all SAP system change requests received from the business affecting the Finance and Accounting areasPrepare documentation of current SAP incidents. Document time spent on specific projects using Lincoln’s time tracking toolsPerform data analysis as requested; perform and document system testing of configuration changesCheck IDOC in error status and follow up until fixedJob Requirements