Qualifications

• Post Graduate Degree in Information Studies
• 8 -10 years experience within the area of specialisation with evidence of exposure to leading teams
• 3 - 4 years' people management experience.
• Variety of experience both internal and external to the Financial Services sector.
• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Developing Strategies
• Directing People
• Empowering Individuals
• Generating Ideas
• Providing Insights
• Showing Composure
• Client Journeys and Personas
• Data Analysis
• Effective Design
• Product and Services Knowledge
• Requirements Gathering and Management
• Research & Information Gathering
• Service Management Processes

Responsibilities

• To lead the implementation of the Experience Design (ED) strateg...