LEAD BUDTENDER / KEY HOLDER Lead Budtenders/Key Holders are individuals that have not only mastered the Budtender role but also display strong leadership and critical thinking skills taking on a leadership support role within the store setting.

Lead Budtenders are the example for all Budtenders in their product knowledge, customer service abilities and general can-do attitude.  In addition to the Budtender function these individuals also take on additional responsibilities in the areas of:

• general store operations, inventory management, staff training and store supervision.  As a Lead Budtender/Key Holder you are a vital part of store leadership to ensure the location runs like a well-oiled machine.


• Roles and Responsibilities Customer Service Lead Budtender’s are the example, alongside Store Managers, in setting the standard for other staff in providing a friendly and welcoming environment, addressing customer questions and ...