Become a leader in customer engagement as Practice Leader for TELUS Digital's Amazon Connect offerings, specializing in innovative CCaaS solutions. This position allows for hybrid or remote work and emphasizes team and technology development.
As a Practice Leader, you'll oversee the success of TELUS Digital’s CCaaS practice, ensuring financial targets are met while fostering innovation and excellence. You'll collaborate closely with AWS to enhance our practice and establish methodologies that drive client satisfaction and operational efficiency.
Key Responsibilities:
• Own P&L for Amazon Connect CCaaS practice
o• Design scalable practice strategies based on market trends
• Implement cutting-edge delivery methodologies for projects
• Work on marketing strategies to boost visibility
• Strengthen partnership with AWS for enhanced growth
Requirements:
• 10+ years in contact center technology
• 5+ years in leadership or P&L management
• Strong track record i...