Permanent Role

Job Title

Layer 3 Network Engineer (Network Assurance Lead)

The Role

Provide hands‑on technical ownership of complex subscriber broadband faults across access, provisioning and CPE layers within an ISP/Wholesale environment. This is a deeply operational, execution‑focused role requiring expert diagnosis of end‑to‑end FTTP issues, structured evidence gathering, and effective engagement with third‑party BNG and wholesale providers. The role may occasionally require out‑of‑hours work and travel between office locations, primarily Stoke and Irlam.

Reporting to

Head of Networks

Key Responsibilities

• Investigate complex FTTP subscriber faults end‑to‑end
• Analyse DHCP session establishment and lease failures
• Troubleshoot Radius authentication and attribute alignment
• Validate subscriber state using third‑party BNG session tools
• Investigate session drops, st...