Job summary: This position is responsible to act as a liaison between the Consolidated Call Center, Sales Account Executives and Laboratory Operations; both internal and field. The Liaison will be the primary point of contact for Lab QA, Account Executives and CC Management for client escalations and investigations. The Lab Liaison will be responsible for monitoring all worklists to ensure timely reporting, document all non-compliant issues according to protocol and manage all inquiries received via email, messaging, or phone calls. The Lab Liaison will be cross trained in the role of Lab Assistant and when needed, will be asked to perform these functions as well.

Essential Functions:

• Assist with proper prioritization of key customers and assigned priority accounts.

• Interact with key customers when appropriate to provide and process information in response to inquiries, concerns, and requests about our services.

• Communicate, su...