We are seeking a skilled L2 Product Operations professional to join our expanding team.

The ideal candidate will support and improve the live operation of customer-facing digital services, while helping to provide a high standard of day-to-day product support across a growing digital estate.

This role is focused on delivering a great guest experience, managing tickets and service issues effectively, and building strong knowledge of how our products behave, how they are used, and how our support team can contribute to better operational outcomes.

• Ensuring excellent product health by supporting the day-to-day operation of customer-facing digital services in a busy digital ecommerce environment
• Managing tickets, service issues and customer-impacting defects in a timely and organized manner
• Taking a customer-centric approach, always keeping our digital guest experience at the foref...