We are looking for a Manager, Technical Support Specialist (TSS) to join our Technical Support team in providing stellar support to our customers, based on well-defined service level objectives. You will manage our support center, providing Level 1 support when appropriate, and work with the Application Development team on more complex issues. This role will also participate actively in pre-sales engagements, supporting the Sales team in customer engagements and demos.

• Operate the support center, ticketing system and subscription management system in order to take a holistic view when providing support to customers.
• Provide Level 1 support by being the first point of contact for customers who require assistance, across multiple channels, such as emails or helpdesk software.
• Actively document and track potential issues and bugs, and work with the Application Development team to resolve them.
• Write and maintain techn...