Provide first-line system support to managers and employees to resolve timekeeping, scheduling and user access queries.
Ensure accurate time and attendance records are maintained per employee.
Maintain employee profiles and workforce data, including user account setup, updates, and deactivation.
Troubleshoot and resolve device related queries, or log system support queries.
Escalate complex system issues to the Kronos Specialist or UKG support centre.
Generate and distribute reports to Line Managers for all exceptions noted (Unexcused Absences, Missed punches, Late in, Early out, etc) and follow up on outstanding exceptions.
Conduct routine audits of time and attendance records and follow up on discrepancies with Line managers
Generate the weekly Agency and Sessional extracts for payroll and related agency service providers for payroll processing.
Resolve employee related & p...
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