The Customer Success Specialist (CSS) is responsible for responding to customer requests, resolving customer inquiries, and providing accurate information via phone and email. The role also serves as a primary point of contact for customers using the client company’s platform and online channels. The CSS represents the client company and reflects its corporate values, fulfilling the following core principles:

• Responsibility: Acting as a representative of the client company and serving as the face of the brand with a strong sense of accountability
• Quality and Passion for Excellence: Maintaining a mindset focused on achieving the highest standards and best possible outcomes

Through various communication channels, the CSS delivers and embodies the client company’s unique corporate values.

Responsibilities

• Represent the client company’s corporate culture, values, and brand
• Understand how the CSS’s at...