We’re Hiring: Knowledge Champion

Are you passionate about structuring information, driving operational excellence, and enabling teams with the right knowledge at the right time? We’re looking for a Knowledge Specialis t to take ownership of our end-to-end Knowledge Management (KM) ecosystem across multiple accounts and lines of business

Key Roles & Responsibilities

Knowledge Base Management & Governa

• Own and manage the full knowledge lifecycle across multiple entities and LO
• Ensure all knowledge articles are accurate, approved, version-controlled, and published within SL
• Maintain structured taxonomy and tagging for seamless access across channels (voice, WhatsApp, chatbot, CR
• Identify knowledge gaps through analytics, QA insights, and agent feedback
• Enforce governance standards including review cycles, archiving, and risk tracking (RAID++ log

Communications Management (Internal ...