As a Senior Knowledge Manager / QA, you will own knowledge management and quality assurance support for an enterprise Office Collaboration service environment. You will help ensure that operational knowledge is accurate, accessible, and continuously improved while supporting ticket-handling quality, reporting discipline, and service delivery consistency.

What You’ll Do and How You’ll Succeed

• Maintain and improve the knowledge base for Office Collaboration operations, including procedures, known-error records, troubleshooting guides, and escalation paths.
• Capture knowledge from system administrators, NOC engineers, infrastructure engineers, database administrators, and service delivery teams.
• Review, organise, and standardise knowledge articles to ensure accuracy, usability, and alignment with operational processes.
• Support ticket-handling quality assurance by reviewing incident records, ...