Essential Job Functions:

Runbook Documentation

Create and maintain runbooks for operational processes and service workflows

Document troubleshooting procedures and operational tasks

Operational Knowledge Capture

Work with technical teams to gather information about operational practices

Translate technical input into clear and usable documentation

Knowledge Base Updates

Maintain and update knowledge base articles and operational documentation

Ensure documentation reflects current service configurations and procedures

Documentation Organization

Ensure documentation follows established templates and standards

Assist in organizing documentation within knowledge management platforms

Continuous Improvement

Support ongoing updates to runbooks as services and operational procedures evolve

What Qualifies You

Bachelors degree in information technology, Computer Science, or re...