الوصف الوظيفي

JOB PURPOSE:

Drive integrated bus station performance by governing readiness, safety, reliability and customer
experience across the network. Align resources, procedures and risks with RTA policies, coordinating
teams, assets and partners, and using operational data and field insight to resolve issues and
implement improvements.

Strategy
• Advise on strategic planning for station performance enhancement and Excellence File
preparation, integrating customer feedback, audits and benchmarking into initiatives and
projects.

Operations
• Review station operations and readiness against RTA policies, safety standards and strategic
objectives, recommending actions to strengthen compliance, security and service quality.
• Review contingency, crowd and crisis-management plans for bus stations, identifying
operational risks and recommending mitigation measures and manual updates with
concerned depar...