Position: Key Holder / Shift Supervisor

Overview: The Key Holder / Shift Supervisor, reporting directly to the General Manager, is responsible for overseeing daily operations, managing non-management staff, and ensuring the smooth and efficient running of the restaurant. In the absence of the General Manager, the Key Holder / Shift Supervisor assumes full responsibility for maintaining operational standards, including adherence to the restaurant’s concept, health and safety guidelines, and financial performance metrics.

Key Responsibilities:

• Operational Oversight:
• Monitor daily restaurant operations to ensure high standards of product quality, customer service, and operational efficiency. Responsibilities include:
• Evaluating employee performance and managing staff workload.
• Monitoring food and labor costs, sales ...