Job Objectives

• To track, manage and resolve any and all queries regarding service provision, aligned to agreements/ arrangements, with the appropriate internal and external stakeholders in a timely and professional manner.
• To track and facilitate relations and communications with various internal Clicks stakeholders who play a role in delivery of our service provider agreements, including IT, Audit, Legal,Finance (Debtors) and Operations as well as the Healthcare Team.
• To manage the administrative and organisational tasks of the Industry Relations Team, including weekly scorecard, operational plan, master document updating and tracking, service provider agreement/ arrangements, etc.
• To facilitate the required reporting, in conjunction with the KAM, as required by our service provider agreements/arrangements and work with the Healthcare Team to co-ordinate ad-hoc analysis, as required.
• To provide accurate and timely research result...