Laceys Key Accounts Manager Duties

Responsibilities and KPI’s

Name:

Date:

KAM Signature:

Manager Signature:

What is a Key Account?

A key account is someone who is fully responsible for managing the allocated customers. They manage sales and stocks, relationships, and ensure a steady and long‑term business relationship with existing clients while maintaining growth. They are also required to seek and obtain new major customers for the business.

Key Accounts Duties and Responsibilities

• Manage and achieve sales and budgets with allocated customers across all divisions within Laceys for the financial year.
• Manage and achieve sales within allocated customers across all buying categories.
• Develop and maintain good long‑term business relationships with customers.
• Visit customers at least once per month, unless otherwise agreed. Each visit includes:
  • Manage...