Job Summary We are seeking a highly motivated and results-oriented Key Account Manager to cultivate and expand relationships with our most valuable clients. This role requires a strategic mindset, strong relationship-building skills, and a deep understanding of customer needs.
Your Responsibilities Account Management - eCommerce & Cross-Border - Develop and implement strategic account plans tailored to eCommerce clients, including SMEs and global platforms
- Build and maintain strong relationships with key decision-makers at client organizations, especially those involved in digital commerce and cross-border fulfillment
- Identify and pursue growth opportunities in cross-border eCommerce, optimizing routes, services, and product offerings
- Enhance client onboarding and operational processes for seamless integration with our fulfillment, air/ocean, and last-mile delivery capabilities
- Ensure customer satisfaction a...