Key Account Agent (contract position)

Department: Delivery Hub

Employment Type: Full Time

Location: Pakistan (Karachi)

Description

We are looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team. You will work closely with our business clients, handling day-to-day account operations, addressing inquiries, and ensuring high service quality and client satisfaction. Contract-based position.

Key Responsibilities

• Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services
• Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention
• Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities
• Collect, document...